WFM Basics

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What is WFM?

Workforce Management (WFM) is an integrated set of processes to maximize the performance levels and competency for an organization.

WFM is a system for building, managing and maintaining a productive workforce.

 

Objective and Role of WFM

WFM is a set of processes designed to achieve and maintain operational efficiency by ensuring that the exact number of people with the correct skill sets are scheduled at the required time.

Effective workforce management includes forecasting, planning, staffing, scheduling and making real time adjustments when unexpected fluctuations occur.

The objective of WFM is to get the right number of people in the right places at the right times doing the right things.

 

WFM Activities include:

•      Forecasting

•      Scheduling

•      Vacation & Leave Planning

•      Attendance and Time Management

•      Performance Management 

•      Compliance

 

 

WFM Cycle

 



 

Importance of WFM

•      Better planning

•      Right people doing the right tasks at the right time

•      Lower operating costs

•      Improved customer service

•      Attendance and Time tracking

•      Compliance with local, national, and union laws

•      Efficient workforce

 

 

  

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